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Last Updated: 1st August 2026

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At Mua Creative, we take great care in selecting and producing our products. Please choose carefully before placing your order.

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Change of Mind

We do not offer refunds, exchanges or store credits for change-of-mind purchases.

This includes where you:

• order the incorrect size, colour or style;

• change your mind after placing an order;

• no longer require the item; or

• purchase an item by mistake.

Please refer to the product descriptions and sizing information carefully before completing your purchase.

 

Faulty, Damaged or Incorrect Products

If your item arrives:

• damaged;

• faulty;

• materially different from its description;

• incorrectly supplied; or

• otherwise fails to meet the consumer guarantees under Australian Consumer Law,

please contact us within 14 days of receiving your order.

Where appropriate, we may ask you to provide photographs or additional information to assist us in assessing the issue.

If a product is found to be faulty or does not meet the consumer guarantees under Australian Consumer Law, we will provide an appropriate remedy, which may include:

• repair;

• replacement; or

• refund,

as required by Australian Consumer Law.

Where applicable, we will also arrange or reimburse reasonable return shipping costs.

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Products Damaged During Delivery

If your order is damaged during transit, please notify us as soon as possible and include photographs of:

• the packaging;

• the shipping label; and

• the damaged product.

This will help us resolve the issue promptly with our fulfilment partners and shipping carriers.

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Australian Consumer Law

Nothing in this policy excludes, restricts or modifies any rights or remedies you may have under the Australian Consumer Law or any other applicable legislation.

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Governing Law

This Returns & Refunds Policy is governed by the laws of the State of Victoria, Australia, and the laws of the Commonwealth of Australia.

Customers purchasing from outside Australia may have additional rights under the mandatory consumer protection laws of their country or region. Nothing in this policy is intended to exclude or limit any rights that cannot lawfully be excluded.

I would also add a brief note at the bottom because your products are sourced in different ways:

Please note: Some products are manufactured or shipped directly by our trusted fulfilment partners. If a return is approved, we will provide the appropriate return address and instructions before any item is sent back. Please do not return products without first contacting us, as return locations may vary depending on the product's origin.

That final paragraph helps prevent products being sent to the wrong warehouse and fits well with your direct-from-supplier fulfilment model.

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How to Request a Return

Please fill in the below form to request a return or refund.

We aim to respond to all enquiries within 2 business days.